Support
We're here to help.
Contact us
Email support@glinhq.com and we'll get back to you, usually within 1–2 business days. For abuse or objectionable-content reports, we respond within 24 hours.
Deleting your account
You can delete your account and personal data at any time:
- Open Glin and go to Settings → Profile.
- Tap Delete Account and confirm.
This removes your personal data. Financial records (charge receipts and per-goal authorizations) are retained for 7 years where required by law and for dispute defense. If you can't access the app, email support@glinhq.com from your account email and we'll delete it for you.
Disputing or appealing a charge
You're only charged when you fail a goal you staked money on. If you believe a charge was made in error:
- Appeal in-app: within the 12-hour window after a failure, open your daily report and tap Appeal.
- Charged in error: contact support@glinhq.com within 30 days for a full refund of any mistaken or duplicate charge.
Please contact us before initiating a chargeback — it's faster, and chargebacks filed without contacting support first may restrict your account.
Reporting objectionable content or abuse
In Teams chats and proof feeds, you can long-press any message to Report or Block a user. Reports are reviewed within 24 hours and confirmed violations result in content removal and possible account termination. You can also email support@glinhq.com with the message ID.
Common questions
When am I charged? Only when you fail a goal you staked on — about 12 hours after the failure is recorded. Complete the goal and you pay nothing.
Where's my card stored? With Stripe. We never see or store your full card number.
How much can I stake? Between $5 and $500 per goal.